The trial of using structured emails for Tariff Classification advice, which began on 1 December 2014 ceased on 30 January 2015. From 2 February 2015, the helpline service returned to accepting incoming calls on Telephone number: 03000 513 777.
Normal operating hours will be:
Monday to Thursday, 1pm to 5pm
Friday, 1pm to 4.30pm
The Classification team give none binding verbal guidance on product classification.
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If you are in doubt or need any further information or assistance use the contact form and we will assist you in finding the best solution.