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Customs Audit

Q: Will it be disruptive?

A: The timing will be co-ordinated to have minimum impact on the business.

Q: How long will it take?

A: This depends on the size of business and sample required. The timeframe will be agreed in advance.

Q: How big a sample will be reviewed during the audit?

A: This depends again on number of transactions and any discrepancies found.

Q: Will it exempt me from HMRC penalties?

A: No, HMRC reserve the right to charge penalties when they find discrepancies. However HMRC prefer and look more favourably on companies that find and notify errors as part of an audit program.

Q: How often should I audit?

A: Companies frequently have 2 seasons and may bring in different types of products in each cycle. In this case, two audits per annum should be considered. This may increase or decrease dependent on the number of non-conformances identified.

Process Mapping

Q. How will you write the processes?

A. 1-1 interviews with the key personnel involved in the processes.

Q. What format will we receive these processes?

A. Using Microsoft Office i.e. Word & Excel

Q. Why can’t we do this ourselves?

A. The answer is you can. However, there are some barriers which make internal process mapping difficult: time and people. Employees are fully occupied and focused on their daily tasks, and they don’t always have sufficient time or knowledge of other disciplines to understand the way that they do their work impacts others.

Project Management

Q. What is Prince II?

A. PRINCE2 is an acronym for PRojects IN Controlled Environments. It is a process-based method for effective project management, used extensively by the UK Government whilst also widely recognised and used in the private sector, both in the UK and internationally. It is a flexible approach which suits all projects irrelevant of scale of your project and size of your company.

Q. Why can’t we do this ourselves.

A. The answer is you can. However, there are some barriers which make internal project management difficult. People employed in your business are usually fully occupied in their daily tasks and they don’t always have sufficient knowledge or authority to manage change within other business areas, which can severely impact the outcome of a project.

Q. Can I amend, speed up slow down or stop a project.

A. Yes, as the sponsor of the project you are in control of the project. Projects have a clearly defined stages and at movement between stages project progress is reviewed against the business case & the project viability assessed.


Do you have another question? Please get in touch via our contact us page.